ABOUT SANDCASTLE We are closed for the 2013 season. |
ON THIS PAGE: Park Map Weather Assurance Policy General Information FAQ |
|
PARK MAP
WEATHER ASSURANCE POLICY
Grey skies? Iffy forecast? No problem!
Come on out to Sandcastle! Savvy guests know the crowds are light when there’s a threat of rain. The lines are short. Waits are minimal. Do what you want, when you want. And if the weather really does get ugly….
Raincheck Guarantee
If pools and waterslides are closed due to inclement weather, and you have your ticket stub or receipt, you will be issued a FREE admission ticket (raincheck) good for a return visit. That means, you can come back for FREE. So even if the skies are gray – what have you got to lose?
If Sandcastle Management is forced to close all the pools and waterslides during any one operating day, a full price ticket will be issued for any guest that is exiting the park at that time with a receipt or ticket stub. Rain checks will only be issued up to 30 minutes after the attractions are reopened for anyone exiting the park for the day. Guests will be eligible for the offer only as they exit the park for the day and posses a receipt or ticket stub. NO CASH REFUNDS WILL BE GIVEN. Season Pass Holders do not qualify for rain checks. Ticket will be valid for the year they are issued
GENERAL INFORMATION & POLICIES
Please Note:
There have been some changes at Sandcastle
including the removal of the hot tub
and the docks.
Smoking Policy
Sandcastle is a limited smoking facility. Smoking is only permitted in two locations inside the park. See a Sandcastle team member for details.
Food and Beverage PolicyGuests may bring in snacks in a small sandwich size zip lock bag and unopened bottled water. Snacks must be portioned sized and drinks can be no larger than a 20 oz bottle. No glass may be brought into the park.
For your conveniences, guests may keep their small sandwich zip lock bags in a small cooler no bigger than an 8 quart personal cooler (10"x12"x9"). Sandcastle will not permit coolers larger than this.
For any groups wishing to bring large coolers or a picnic- picnic tables are conveniently located outside of our park and guests may enter and exit as many times as they wish throughout the day. Please keep these items in your vehicle.
Minor/ Chaperone Policy
We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian.The park does not assume any responsibility or liability for unattended minors.
Pets
Pets are not permitted on park grounds including the waterpark, parking lot and Riverplex unless the animal is a service or guide dog.
Mon-Tsunami Wave Pool Policy
This attraction
is fenced off with one entrance and exit. A lifeguard is stationed at the entrance to the wave pool measuring guests to ensure that anyone under 48" is given and properly fitted with a lifejacket. In the Wave Pool, all guests under 48" are REQUIRED to wear a lifejacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Lifejackets are available free of charge. When in doubt, wear a lifejacket!
Online Ticket/Purchase Assistance
For Online Ticket/Purchase Assistance please call: 407-261-4288
Visa, Mastercard, American Express are accepted.
SAFETY - KNOW BEFORE YOU GO
The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. We strongly recommend that Minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.
Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. Life jackets are available free of charge. When in doubt, wear a life jacket!
Proper swimwear must be worn on all rides and attractions.
No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please.
VIRGINIA GRAEME BAKER POOL AND SPA SAFETY ACT - On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law.
Warning: Raised Grate - All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.
FREQUENTLY ASKED QUESTIONS
What is Sandcastle?
Sandcastle is a waterpark located just minutes from downtown Pittsburgh. It features 15 major waterslides, wave pool, lazy river, two children's attractions, and a bar area, all of which are located along a river-view, old-fashioned Boardwalk.
When is Sandcastle open?
Please click here to see our operating calander for times and dates
Sandcastle is open for the season.
How do I get directions to Sandcastle?
Sandcastle is located in the Waterfront Entertainment Complex, just a few miles from downtown Pittsburgh. More detailed directions are available here.
How can I pay for admission?
Sandcastle accepts cash, Visa, MasterCard, Discover, American Express, traveler's checks, and personal checks (with identification). Once inside the park, there are ATM machines located at Guest Relations.
How can I make a request for a ticket donation?
Please visit Sandcastle Cares for more information.
Do I still have to pay if I'm not going to get in the water?
Yes, you will still have to pay. Sandcastle does not offer an "observer" or "pool" pass. Don't worry, besides the thrills and chills of the waterslides, there are plenty less daring attractions including the Lazy River and the Sandbar Pool.
Where can I get discount coupons?
Our major promotional partners include Giant Eagle and Pepsi. Please check Giant Eagle stores for coupons, and the sides of Pepsi cans for other special discount offers.
When is the best time to visit Sandcastle?
June is the least busy month at Sandcastle.. Also, be aware that crowds are quite weather dependent. We will be busier on hotter summer days.
What if I forget something at home?
If you forget something at home, please check our Gift Shop first! Our Boardwalk Gift Shop features Sandcastle logo merchandise along with beach towels, swim diapers, sunscreen, film, and batteries, just to name a few items.
Are there height requirements for any of the rides?
For all waterslides, guests must be at least 48" and be capable swimmers. Tad Pool swimmers must be less than 42" tall, and Wet Willie's guests must be less than 54". All Mon-Tsunami Wave Pool guests under 48" are REQUIRED to wear a lifejacket and be within arms reach of a guardian. For the Lazy River and Mushroom Pool, there are no specific height restrictions but guests must be capable swimmers, or be with an adult who is a capable swimmer. Parents and guardians are required to keep their children under close supervision on all water activities.
Do you have life jackets and where can I get one?
Life jackets are available at the Mon-Tsunami Wave Pool. Life jackets are free of charge and are required for guests under 48" in the wave pool.
Where are the best places to go with a toddler?
Sandcastle offers two exclusive children's areas. The Tad Pool is a one and a half foot deep pool with two beginner slides, and Wet Willie's is a crazy water playground featuring several slides and water activities.
What if my party gets separated?
Please designate a specific meeting spot for your group should anyone get separated, as Sandcastle has a "no paging" policy.
What about water safety?
Sandcastle lifeguards must pass very rigorous training to become certified. In addition, our First Aid station is staffed with emergency medical technicians. Parents are urged to teach children safe water skills and read safety information located at the front of each attraction.
Is there shade?
Several shaded areas exist in the park, but the use of sunscreen is still strongly suggested.
What about my glasses?
Eye glasses may be worn on all attractions with a head strap only. Please check the safety rating information at the front of each attraction for more information
Do you have changing facilities?
There are several changing and shower facilities throughout the park. They are located near the wave pool, along the Boardwalk, and in Wet Willie's children's area.
What about my valuables?
Sandcastle is not responsible for lost or stolen property at the waterpark. Lockers are available to secure money, clothes, and other belongings, but please leave other valuables at home.
What if I have a disability?
If you have a disability, please visit our Guest Relations office upon your arrival. They will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.
What is your chaperone policy?
We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.
Do you have information on overnight accommodations?
Visit Hotels & Accommodations for a complete listing in the area.
What else is there to do in Pittsburgh?
Sandcastle has two sister parks in the Pittsburgh area, Kennywood and Idlewild, that we invite you to enjoy.
How can I contact you?
Sandcastle Waterpark is located at 1000 Sandcastle Drive, Pittsburgh, PA 15120. The main phone number is 412-462-6666.
We can also be reached by e-mail using the contact form on our website.
